FREQUENTLY ASKED QUESTIONS
How
do I find a group’s group id?
How
do I find how many online orders were credited to a student’s name/school?
Why
can’t the student running the fundraiser deliver my online order?
Why
was I charged tax for my order?
Do
Internet orders count toward a student’s prize account?
How
can I find out the ingredients and/or nutritional facts for a product?
How
do I determine the shelf life for a product?
Are
any of your products Kosher?
What
forms of payment are accepted?
How
much is shipping and handling?
When
can I expect my order?
Where
is my order shipped?
Tell
me more about your Consumer Quality Guarantee.
I
have more questions. How can I get more help?
How
do I find a group’s group id?
The group sponsor is assigned a group id when they decide to run a fundraiser.
Please contact the group sponsor for the group id, or click
here to search for a group by name, city, state or zip code.
BACK
TO THE TOP
How
do I find how many online orders were credited to a student’s name/school?
We only run a report for this type of information at the end of each month.
Because the majority of our orders are through the actual group running the
fundraiser, we can only compile the Internet information for the large number
of groups we work with at the end of each month. We recommend asking your friends
and/or relatives to notify you if they placed any orders online. Otherwise,
please contact the group sponsor at the end of the month.
BACK
TO THE TOP
Why
can’t the student running the fundraiser deliver my online order?
Internet orders are processed separately from the actual orders that the group
running the fundraiser gathers. Since we do not always receive all Internet
orders before the final group order is shipped to the group, we must ship all
Internet orders separately via FedEx. The group you identified will still receive
credit for the sale, however shipping must be paid since you are not ordering
directly through the group.
BACK
TO THE TOP
Why
was I charged tax for my order?
To guarantee that every consumer pays the same product price, we print the retail
prices in our catalogs and online. Not all school groups are tax-exempt, making
some funding products subject to local and state sales taxes. In these instances,
the retail price and the sales tax amount are computed on the final cost for
your order before it is submitted. We regret any inconvenience or confusion
of two different amounts, but to avoid any financial penalties to the group,
it is necessary.
BACK
TO THE TOP
Do
Internet orders count toward a student’s prize account?
The group sponsor and sales representative decide whether Internet orders will
count toward prize accounts. Every group varies. Please contact the group sponsor
for more information about a particular group’s prize accounts.
BACK
TO THE TOP
How
can I find out the ingredients and/or nutritional facts for a product?
All of our food products arrive with a label that has all this information.
If you desire to know this before your purchase, you can email us at info@cenres.com
or call 1-800-444-7977.
BACK
TO THE TOP
How
do I determine the shelf life for a product?
Email us at info@cenres.com or call 1-800-444-7977
with the name of the product and three-digit item number on the front label.
BACK
TO THE TOP
Are
any of your products Kosher?
Many of our products are approved Kosher. Email us at info@cenres.com
or call 1-800-444-7977 to determine if the product you are interested in is
Kosher.
BACK
TO THE TOP
What
forms of payment are accepted?
All Internet orders must be paid for with a credit card. We accept Visa, MasterCard,
American Express and Discover Card. If you prefer to pay by check, please call
our toll free number 1-800-444-7977 and a Customer Service Representative will
assist you.
BACK
TO THE TOP
How
much is shipping and handling?
Shipping and handling is determined by the total cost of the order, no matter
where in the county the order is being shipped. Orders will only be sent to
addresses in the continental United States.
BACK
TO THE TOP
When
can I expect my order?
Please allow 2-4 weeks for your order to be delivered after it has been processed.
Chocolate and fudge orders will only be delivered between November and April
only, as weather permits.
BACK
TO THE TOP
Where
is my order shipped?
Internet orders are shipped to the address specified by the purchaser. Orders
will only be sent to addresses in the continental United States.
BACK
TO THE TOP
Tell
me more about your Consumer Quality Guarantee.
Every Century Resources product is backed with our Consumer Quality Guarantee.
If you are dissatisfied with a Century product – no matter the reason
– your money will be refunded. Simply call the toll free number (1-800-444-7977)
printed on every Century product. The group retains their profit and the seller
keeps credit for the sale. There is no letter to write and no product to return.
BACK
TO THE TOP
I
have more questions. How can I get more help?
Please call our Customer Service Department at 1-800-444-7977 or email us at
info@cenres.com.
BACK
TO THE TOP